Returns & Exchanges
We have a 30-day no-questions-asked return policy, even on personalized orders.
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Orders $250 and up: Eligible for a full refund (not including shipping costs) within 30 days of receipt, with no restocking fee.
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Orders under $250: Eligible for store credit via email within 30 days of receipt.
Once 30 days have passed from your order's receipt date, items are no longer eligible for refunds or store credit. We do not accept any returns or exchanges after the listed return window.
How to Return Your Jewelry?
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Request a return label:
Email [email protected] with your order number, the email used to place the order, purchaser’s name, and reason for the return.
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Fill out the return form:
Complete the form at the bottom of your packing slip. If you cannot locate it, include your order number, email, purchaser's name, and whether you want a return or exchange.
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Package securely:
Place your item(s) in a box, original packaging, or padded envelope. Do not use paper envelopes, as we are not responsible for items damaged or lost in transit.
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Ship your items:
Use the provided shipping label and drop it at the mail service or carrier location on the label.
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To receive your return label, please visit our Help Center or email us at [email protected] with your order number, the email used at checkout, the name of the purchaser, and the reason for the return.
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Securely package your item(s) in a box, original packaging, or a padded envelope. Do not use paper envelopes, as they tear easily, and we are not responsible for returns received without the product. Ship your item(s) using the USPS label provided at any USPS drop box or post office.
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Please include the Return / Exchange Form (if available) with your package. If you no longer have your packing slip, include your order number and email confirmation instead.
