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We have a 30 day no questions asked return policy, even on custom orders.
If you find the need to return your jewelry please follow these simple instructions:
All Slate & Tell product comes with a Lifetime Warranty.
Our lifetime warranty covers:
Re-plating of the yellow or rose plate
Silver tarnishing or blackening
Tightening of stones if applicable
Chain closure malfunctioning
Warranty does not cover normal "Wear and tear" or loss.
Jewelry can be brought into any Slate & Tell dealer to be serviced or can be shipped to us at: Slate & Tell, 619 E Palisade Ave, Englewood Cliffs, NJ 07632.
Every Slate & Tell item is handmade after you place your order. Please allow up to 10 days for the creation of your jewelry . Your item will ship at the speed you select at check out.
If you select the $25 expedited shipping option, you will receive your item within about 5 business days.
Each piece is hand created and hand stamped with your custom message. You will see minor differences in the stamping attributed to the hand made nature of the items. This will give your Slate & Tell custom jewelry an organic and one of a kind. It is our intention that you be 100% satisfied with your purchase, so you can return your item for refund within 30 days of receipt.
You can select the material type you would like from Sterling Silver to 14k gold. We use special materials in our metals to protect from tarnish.
Sterling silver rings are prone to tarnish. Tarnish most commonly occurs when silver comes into contact with water, lotions, soap, perfume, chemicals, etc. In order to avoid tarnish, it is important to not allow contact with any of the above. We use anti-tarnish alloys in our silver to help prevent tarnish, however, it can occur. We recommend using a silver polishing cloth to clean your jewelry from time to time to keep it shiny and clean.
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