We currently offer free shipping on all U.S. orders of $250 and up. No discount code is required—the shipping fee will automatically be deducted at checkout. Priority and Rush shipping options are also available at checkout.
Please note our timelines might be extended during peak seasons.
We accept Visa, MasterCard, Discover, and American Express, as well as major split payment companies. To see all available options, please visit our Ways to Pay page.
We want you to love your jewelry! Because most of our pieces are personalized, changes cannot be made after checkout. If you’re not completely satisfied, all orders—including personalized items—can be returned or exchanged within 30 days of delivery at no additional cost. Items must be in their original condition, and returns or exchanges must be requested within the 30-day window.
Returns & Exchanges
We have a 30-day no-questions-asked return policy, even on personalized orders.
Once 30 days have passed from your order’s receipt date, items are no longer eligible for refunds or store credit. However, they may still be eligible for repairs or resizing.
How to Return Your Jewelry?
Yes, all Slate & Tell jewelry has a lifetime warranty that covers resizing, even on personalized orders. To receive your return label, please email us at [email protected] and include your order number, name of purchaser and email used when placing the original order. Once we receive your email, we can start processing your exchange right away!
If the jewelry is made in Sterling Silver / Yellow Plated:
To receive your return / exchange label, please email us at [email protected] and include your order number, name of purchaser and email used when placing the original order. You can send back the jewelry right away or you are welcome to wait until you receive your replacement.
If the jewelry is made in 10K or 14K Gold:
To receive your return / exchange label, please email us at [email protected] and include your order number, the email address used when placing the original order & the name of the purchaser.
IMPORTANT: For gold orders, we must receive your return first before we ship out your replacement. Shipping may take up to 10-15 days once the return is processed.
Your Slate & Tell jewelry is under warranty for a lifetime!
Our Lifetime Warranty covers:
The warranty does not cover lost items, damages caused by accident (bent ring, stretched), abuse, neglect, improper use or storage of the product, or unauthorized modification (resizing or any repair work done by a third party).
If the jewelry is made in Sterling Silver / Yellow Plated:
To initiate your claim and receive your return label, please email us at [email protected] and include your order number, name of purchaser and email used when placing the original order. You can send back the jewelry right away or you are welcome to wait until you receive your replacement.
If the jewelry is made in 10K or 14K Gold:
To initiate your claim and receive your return label, please email us at [email protected] and include your order number, the email address used when placing the original order & the name of the purchaser.
IMPORTANT: For gold orders, we must receive your return first before we ship out your replacement. Shipping may take up to 10-15 days once the return is processed.
When you’re not wearing your jewelry, be sure to store it in the box it came in. This helps prevent scratching and maintains color for gold plated and silver pieces.
Sterling Silver jewelry is prone to tarnish that is why a non- tarnishing alloy is used during production that will delay the tarnish, but it is not a permanent application.
To avoid tarnish we recommend always removing your jewelry when applying lotions, soaps, perfumes, chemicals, etc.
For more jewelry care instructions, be sure to review our materials page, here.
Plus re-plating is covered by our Lifetime Warranty!
We have you covered with our Lifetime Warranty which includes re-plating! During production, we use a non-tarnishing alloy that will delay the tarnish but it is not a permanent application.
Please refer to “How do I initiate a Lifetime Warranty claim?” here or email us at [email protected] and include your order number, the email address used when placing the original order & the name of the purchaser.
All sterling silver is 92.5% pure silver. The other component is primarily copper. The copper addition provides strength and durability. The downside is that copper can cause the green effect on the finger. In most cases, it is an initial reaction that does not last long and diminishes after wearing the jewelry for a while. We are happy to remake it, however, we recommend waiting about one week.
If after a week or so you do not see improvement, rest assured our jewelry is under our Lifetime Warranty which covers this issue.
Please refer to “How do I initiate a Lifetime Warranty claim?” here or email us at [email protected] and include your order number, the email address used when placing the original order & the name of the purchaser.
We offer a variety of metals and some options may vary depending on the specific type of jewelry.
Metals:
Stone Options:
For more metal and stone details, be sure to review our materials page, here.
Each piece is hand stamped with your personalized message. You will see minor differences in the stamping attributed to the handmade nature of the items. This will give your Slate & Tell personalized jewelry an organic and one-of-a-kind look.
We offer a variety of different chains, always trying to ensure they are sturdy, although some are more delicate than others.
