FAQ

All sterling silver is 92.5% pure silver. The other component is primarily copper. The copper addition provides strength and durability. The downside is that copper can cause the green effect on the finger. We are happy to remake it, however, we recommend waiting a week. In most cases, it is an initial reaction that does not last long and diminishes after wearing the jewelry for a while.Rest assured that we have an amazing warranty that covers this issue and we will take care of you. Email us at support@slateandtell.com if after a week or so you do not see improvement.

We have you covered with our lifetime re-plating warranty! During production, we use a non-tarnishing alloy that will delay the tarnish but it is not a permanent application. Follow the instructions below to receive your return label. Once we receive your email, we can start processing your NEW order right away!

If the item is made in Sterling Silver/Yellow Plated:
Please email us at support@slateandtell.com to receive your return label and include your order number, the email address used when placing the original order & name of the purchaser.You can send back the order right away or you are welcome to wait until you receive your replacement item.

If the item is made in White, Rose or Yellow Gold:
Please email us at support@slateandtell.com to receive your return label and include your order number, the email address used when placing the original order & the name of the purchaser. We will send your order as soon as we receive your return. Shipping may take up to 10-15 days once the return is processed.

  • For warranty information and record-keeping, we ask that you please fill out and send along the return form located at the bottom of your packing slip, including your reason for return. If you cannot locate the return form, attach your order # or email address used to place the initial order.
  • Securely package your item(s) in a box, its original packaging or a padded envelope. No paper envelopes please, as they tear easily, and we are not responsible for any returns received without product. Ship your items back to us via USPS mail with the label we provided you and take to any USPS drop box or post office.

Yes, we have you covered! We have a lifetime warranty that covers resizing, even on custom orders. Follow the instructions below to receive your return label. Once we receive your email, we can start processing your NEW order right away!

If the item is made in Sterling Silver/Yellow Plated:
Please email us at support@slateandtell.com to receive your return label and include your order number, name of purchaser and email used when placing the original order.You can send back the order right away or you are welcome to wait until you receive your replacement item.

If the item is made in White, Rose or Yellow Gold:
Please email us at support@slateandtell.com to receive your return label and include your order number, the email address used when placing the original order & the name of the purchaser. We will send your order as soon as we receive your return. Shipping may take up to 10-15 days once the return is processed.

  • For warranty information and record-keeping, we ask that you please fill out the return form located at the bottom of your packing slip including your reason for return. If you cannot locate the return form, attach your order number, the email address used to place the initial order & name of the purchaser.
  • Securely package your item(s) in a box, its original packaging or a padded envelope. No paper envelopes please, as they tear easily, and we are not responsible for any returns received without product. Ship your items back to us via USPS mail with the label we provided you and take to any USPS drop box or post office.

We will try to update the information on your order but please know the pieces move very quickly from one location to another inside our factory. We cannot always make changes once the order has passed a certain point in production. Please note that the arrival date may be affected also.Rest assured you also have the option to return the order for a re-make at NO CHARGE to you. Email us at support@slateandtell.com to possibly make changes.

We have a 30 day no questions asked return policy, even on custom orders. Once your order is 30 days past the receipt date of purchase, you are no longer eligible for a refund but you can return your order to be repaired.

If you are returning your ring within 30 days of receipt, you will be refunded 100% of your item price (including any shipping costs) with NO RESTOCKING FEE.

If you find the need to return your jewelry please follow these simple instructions:

  • Please contact us at support@slateandtell.comfor a return label and we will send you one right away.
  • For warranty information and record-keeping, we ask that you please fill out the return form located at the bottom of your packing slip including your reason for return. If you cannot locate the return form, please attach your order number, the email address used to place the initial order, name of purchaser and instructions on how to process your return (Exchange or Return). No return authorization is needed for your return.
  • Securely package your item(s) in a box, its original packaging or a padded envelope. No paper envelopes please, as they tear easily, and we are not responsible for any returns received without product. Ship your items back to us via USPS mail with the label we provided you and take to any USPS drop box or post office.

ALL Slate & Tell Jewelry include our lifetime warranty. We have you covered!

Our lifetime warranty covers:

  • Re-sizing, even on custom orders
  • Black Lettering
  • Re-plating of the yellow plated jewelry
  • Silver tarnishing or blackening
  • Tightening of stones if applicable
  • Chain closure malfunctioning
  • Replacement of any lost stone, excluding center Diamonds
  • Manufacturing defects

**The warranty does not cover normal wear and tear or loss of jewelry item.**

If your jewelry needs to be serviced under our lifetime warranty, please follow these instructions:

For warranty information and record-keeping, we ask that you please fill out the return form located at the bottom of your packing slip including your reason for return. If you cannot locate the return form, please include order #, the email address used to place the initial order, name of purchaser and instructions on the reason for your repair.

Securely package your item(s) in a box, its original packaging or a padded envelope. No paper envelopes please, as they tear easily, and we are not responsible for any returns received without product. Ship your items back to us via USPS mail with the label we provided you and take to any USPS drop box or post office.

Every Slate & Tell item is handmade after you place your order.You will choose your shipping speed at checkout. Once your order has been shipped, you will receive tracking information by email.

If you select the expedited shipping option at checkout, you should expect your item to arrive within the stated number of days.

Each piece is handcrafted with your custom message. You will see minor differences in the stamping attributed to the handmade nature of the items. This will give your Slate & Tell custom jewelry an organic and unique look. Not one piece of our handmade jewelry is the same; creating a true one-of-a-kind piece.

We offer a variety of metals and some options may vary depending on the specific type of jewelry.

Metals:

  • Sterling Silver
  • YellowPlated
  • 10kt White, Rose or Yellow Gold
  • 14kt White, Rose or Yellow Gold

Stone Options:

  • Diamonds
  • Moissanite
  • Cubic Zirconia
  • Morganite
  • Fancy Color Cubic Zirconia

**Please review the MATERIALS page on our website to learn more about each metal and stone we use**

Sterling Silver jewelry is prone to tarnish. Tarnish most commonly occurs when silver is in contact with: water, lotions, soap, perfume, chemicals, etc.To avoid tarnish, it is important to not allow contact with any of the above. A non-tarnishing alloy is used during production that will delay the tarnish but it is not a permanent application. We have you covered, at no cost to you, with our lifetime re-plating warranty.

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