We have a 30 day no questions asked return policy, even on custom orders.
If you find the need to return your jewelry please follow these simple instructions:

  • If your order is over 30 days old, you can return your ring for repair only. After 30 days, you are no longer eligible for a refund. Package your items in a box or padded envelope. Please note that paper envelopes are known to tear during the shipping process. We are not responsible for any returns received without product.
  • Item(s) may be returned via USPS mail, DHL, Fed-EX or UPS. The item(s) must be securely packed and sent back with order information such as name of purchaser and instructions on how to process the return (Exchange or Refund). No return authorization is needed for your return.
  • Please fill out the return form found on the bottom of your invoice.
  • Send your return to: Slate & Tell 619 East Palisade Avenue, Suite 102, Englewood Cliffs, NJ 07632
  • Customers are responsible for the cost of shipping items back.
  • If you are returning your ring within 30 days of receipt, you will be refunded 100% of your item price with NO RESTOCKING FEE, less shipping.

All Slate & Tell product comes with a Lifetime Warranty.

Our lifetime warranty covers:
Re-plating of the yellow or rose plate
Silver tarnishing or blackening
Tightening of stones if applicable
Chain closure malfunctioning

Warranty does not cover normal "Wear and tear" or loss.

Jewelry can be brought into any Slate & Tell dealer to be serviced or can be shipped to us at: Slate & Tell, 619 E Palisade Ave, Englewood Cliffs, NJ 07632.

Every Slate & Tell item is handmade after you place your order. Please allow up to 10 days for the creation of your jewelry . Your item will ship at the speed you select at check out.

If you select the $25 expedited shipping option, you will receive your item within about 5 business days.

Each piece is hand created and hand stamped with your custom message. You will see minor differences in the stamping attributed to the hand made nature of the items. This will give your Slate & Tell custom jewelry an organic and one of a kind. It is our intention that you be 100% satisfied with your purchase, so you can return your item for refund within 30 days of receipt.

You can select the material type you would like from Sterling Silver to 14k gold. We use special materials in our metals to protect from tarnish.

Sterling silver rings are prone to tarnish. Tarnish most commonly occurs when silver comes into contact with water, lotions, soap, perfume, chemicals, etc. In order to avoid tarnish, it is important to not allow contact with any of the above. We use anti-tarnish alloys in our silver to help prevent tarnish, however, it can occur. We recommend using a silver polishing cloth to clean your jewelry from time to time to keep it shiny and clean.

Use this space to save the products you like. To add a product here, simply click the icon.

BE THE FIRST Sign up to receive exclusive offers and updates.