FAQ

All Slate & Tell jewelry is hand-crafted for you once you place your order. Production and shipping times depend on your shipping preference from the available options at checkout. Once your order has been shipped, the tracking information will be sent to you by email.

Production & Shipping time frame:

  • Free Shipping with USPS - arrives in 2-3 Weeks.
  • $13.00 PRIORITY with USPS - arrives in 12-14 Days.
  • $25.00 RUSH with DHL - arrives in 5-8 Business Days.

Please note our timelines might be extended during peak seasons.

Select the Priority or Rush shipping option at checkout and you should expect your item to arrive within the stated number of days.

Because most of our jewelry is personalized, once you check out, changes can not be made. When you receive your order, if you are not satisfied, we are happy to exchange it for you at no additional cost.

We accept Visa, MasterCard, Discover, or American Express cards, as well as Sezzle, Affirm, and PayPal.

We are currently offering free shipping on all U.S. orders! No discount code is required - the shipping fee will be deducted at checkout.

Shipping Methods & Fees:

  • Free Shipping with USPS - arrives in 2-3 Weeks.
  • $13.00 PRIORITY with USPS - arrives in 12-14 Days.
  • $25.00 RUSH with DHL - arrives in 5-8 Business Days.

We have a 30 day no questions asked return policy, even on personalized orders. Once your order is past 30 days from the receipt date of purchase, you are no longer eligible for a refund but you are eligible for repairs or resizing.

If you are returning your ring within 30 days of receipt, you will be refunded 100% of your item price (including any shipping costs) with NO RESTOCKING FEE.

If you find the need to return your jewelry please follow these simple instructions:

  • To receive your return label, please email us at support@slateandtell.com and include your order number, the email address used when placing the original order & the name of the purchaser.
  • For warranty information and record-keeping, we ask that you fill out the return form located at the bottom of your packing slip including your reason for return. If you cannot locate the return form, please attach your order number, the email address used to place the initial order, name of purchaser and instructions on how to process your return (Exchange or Return). No return authorization is needed for your return.
  • Securely package your item(s) in a box, its original packaging or a padded envelope. No paper envelopes, as they tear easily, and we are not responsible for any returns received without product. Ship your items with the USPS label provided to any USPS drop box or post office.

Yes, all Slate & Tell jewelry has a lifetime warranty that covers resizing, even on personalized orders. To receive your return label, please email us at support@slateandtell.com and include your order number, name of purchaser and email used when placing the original order. Once we receive your email, we can start processing your exchange right away!

If the jewelry is made in Sterling Silver / Yellow Plated:
To receive your return / exchange label, please email us at support@slateandtell.com and include your order number, name of purchaser and email used when placing the original order. You can send back the jewelry right away or you are welcome to wait until you receive your replacement.

If the jewelry is made in 10K or 14K Gold:
To receive your return / exchange label, please email us at support@slateandtell.com and include your order number, the email address used when placing the original order & the name of the purchaser.

IMPORTANT: For gold orders, we must receive your return first before we ship out your replacement. Shipping may take up to 10-15 days once the return is processed.

  • For warranty information and record-keeping, we ask that you please fill out the return form located at the bottom of your packing slip including your reason for return.
  • If you cannot locate the return form, attach your order number, the email address used to place the initial order & name of the purchaser.
  • Securely package your item(s) in a box, its original packaging or a padded envelope. Must include the return form mentioned above. No paper envelopes, as they tear easily, and we are not responsible for any returns received without product. Ship your items with the USPS label provided to any USPS drop box or post office.

We sometimes include a small black paper to absorb moisture. This will keep your piece from tarnishing.

Your Slate & Tell jewelry is under warranty for a lifetime!

Our Lifetime Warranty covers:

  • Re-sizing, even on custom orders
  • Black Lettering
  • Re-plating of the yellow plated jewelry
  • Silver tarnishing or blackening
  • Tightening of stones if applicable
  • Chain closure malfunctioning
  • Replacement of any lost stone(s), excluding center diamonds
  • Manufacturing defects

The warranty does not cover lost items, damages caused by accident (bent ring, stretched), abuse, neglect, improper use or storage of the product, or unauthorized modification (resizing or any repair work done by a third party).

If the jewelry is made in Sterling Silver / Yellow Plated:
To initiate your claim and receive your return label, please email us at support@slateandtell.com and include your order number, name of purchaser and email used when placing the original order. You can send back the jewelry right away or you are welcome to wait until you receive your replacement.

If the jewelry is made in 10K or 14K Gold:
To initiate your claim and receive your return label, please email us at support@slateandtell.com and include your order number, the email address used when placing the original order & the name of the purchaser.

IMPORTANT: For gold orders, we must receive your return first before we ship out your replacement. Shipping may take up to 10-15 days once the return is processed.

  • For warranty information and record-keeping, we ask that you please fill out the return form located at the bottom of your packing slip including your reason for return.
  • If you cannot locate the return form, please include order #, the email address used to place the initial order, name of purchaser and instructions on the reason for your claim.
  • Securely package your item(s) in a box, its original packaging or a padded envelope. Must include the return form mentioned above. No paper envelopes, as they tear easily, and we are not responsible for any returns received without product. Ship your items with the USPS label provided to any USPS drop box or post office.

When you’re not wearing your jewelry, be sure to store it in the box it came in. This helps prevent scratching and maintains color for gold plated and silver pieces.

Sterling Silver jewelry is prone to tarnish that is why a non- tarnishing alloy is used during production that will delay the tarnish, but it is not a permanent application.

To avoid tarnish we recommend always removing your jewelry when applying lotions, soaps, perfumes, chemicals, etc.

For more jewelry care instructions, be sure to review our materials page, here.

Plus re-plating is covered by our Lifetime Warranty!

We have you covered with our Lifetime Warranty which includes re-plating! During production, we use a non-tarnishing alloy that will delay the tarnish but it is not a permanent application.

Please refer to “How do I initiate a Lifetime Warranty claim?” here or email us at support@slateandtell.com and include your order number, the email address used when placing the original order & the name of the purchaser.

All sterling silver is 92.5% pure silver. The other component is primarily copper. The copper addition provides strength and durability. The downside is that copper can cause the green effect on the finger. In most cases, it is an initial reaction that does not last long and diminishes after wearing the jewelry for a while. We are happy to remake it, however, we recommend waiting about one week.

If after a week or so you do not see improvement, rest assured our jewelry is under our Lifetime Warranty which covers this issue.

Please refer to “How do I initiate a Lifetime Warranty claim?” here or email us at support@slateandtell.com and include your order number, the email address used when placing the original order & the name of the purchaser.

We offer a variety of metals and some options may vary depending on the specific type of jewelry.

Metals:

  • Sterling Silver
  • Sterling Silver - Yellow Plated
  • 10kt White, Rose or Yellow Gold
  • 14kt White, Rose or Yellow Gold

Stone Options:

  • Diamonds
  • Moissanite
  • Cubic Zirconia
  • Morganite
  • Fancy Color Cubic Zirconia ( Birthstones )

For more metal and stone details, be sure to review our materials page, here.

Each piece is hand stamped with your personalized message. You will see minor differences in the stamping attributed to the handmade nature of the items. This will give your Slate & Tell personalized jewelry an organic and one-of-a-kind look.

We offer a variety of different chains, always trying to ensure they are sturdy, although some are more delicate than others.

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